FREQUENTLY ASKED QUESTIONS
Are your designs handmade?
Every piece is designed & created by Lindsy just for you! This is done using individual stamping tools. Every single letter, number or special character is stamped by her one at a time on your piece. With this process, no two pieces will be exactly the same. Letters, numbers, designs, etc. may not be perfectly straight or aligned and spacing may vary. These should not be looked at as imperfections as this is what makes your piece a one-of-a-kind creation made just for you!
What metals are used?
All personalized and non-personalized jewelry created by Chip&Chisel is made with the finest metals available. Unless otherwise specified, all jewelry items are made with sterling silver, 14kt gold filled, copper or brass. Actual 14kt gold is too soft to stamp, so gold filled is used in its place. This is NOT the same as gold plated. Gold filled is an actual layer of gold that is pressure bonded to another metal. It contains more gold than gold plated and is much more valuable and tarnish resistant. Gold filled items will not flake off, rub off or rust. Anyone who can wear gold, can wear gold filled without worry of allergic reaction. With proper care, it will last as long as 14K gold.
How do I care for my jewelry?
Keeping your jewelry item dry ensures a longer life and leaves your jewelry looking newer longer. We suggest taking your jewelry off at night and when working out, swimming, etc. Perfumes, soaps, products that contain chemicals, etc. can all damage metal and fade darkened lettering on all jewelry. Store your jewelry in a cool, dry place (not in the bathroom as there is a lot of moisture). Keep your jewelry in an airtight container or zip locked bag. To clean sterling silver and gold filled metals, we recommend using a jewelry cloth or a 100% cotton material.
What if my piece doesn't fit?
If for some reason you requested the wrong chain length and your bracelet or necklace doesn't fit just right, we are happy to have you mail the item back to us so that we can make the change for you. We can add length to your piece with an extender for $3.00 per inch or there will be a $6.00 charge to shorten. There is a $4.95 US/$6.95 Int'l mailing charge for the first piece plus $1.00 for each additional piece to send the item(s) back to you. Charges for chain length adjustments made for upgraded chains (chain styles other than standard cable chain) will vary depending on chain style. Please use delivery confirmation when returning the package as we can not be held responsible for the lost items.
Help! What are some popular personalization options?!
Our most popular personalization requests are children's names, wedding anniversary dates, birthdates, coordinates of a special location, Roman Numeral dates, initials of kids, spouses, partners, etc. Customers love our heart stamp to have or give a special message to someone...the possibilities are endless! Let your creativity fly - but if you need more help, don't hesitate to contact us directly!
I'm buying for more than one person. What if I need individual gift packaging?
At checkout, there will be an option for you to select individual premium packaging for each of your pieces in your order if needed. There is an additional charge of $2.50 for each package.
What fonts do I have to choose from?
Please see the photo in each listing for a list of our fonts available. Most designs are available in all six options unless otherwise specified. Some of our smaller designs cannot accommodate certain fonts due to the size.