TERMS AND CONDITIONS
RETURNS AND EXCHANGES
We aim to process all returns within 7 days and will email confirmation when this has been done. Limitations within individual banking systems may affect refund time. Exchanges will be processed once we have received the item. Shipping costs are non-refundable. Personalized items cannot be exchanged or refunded. Unfortunately, we cannot be responsible for packages that fail to reach us, so please make sure your package is mailed via a method that includes tracking. We kindly ask that you return the items in their original condition with all original packaging in tact.
Due to the unpredictable nature of our production schedule and the fact that we often begin the personalization portion of your order immediately upon receipt, cancellations are handled on a case-by-case basis. Upon contact regarding cancellation of a personalized design, if we have not yet begun handstamping your piece, we will happily cancel your order; however, if already in production, we will not be able to proceed with a cancellation. If your order does not contain complete information (address, personalization instructions, etc), we will message you via email to obtain the additional information needed to fill your order. If we have not been able to reach you within 7 days after your order was placed, we will process a cancellation of your order in order not to hold on to your funds. Thank you in advance for your patience and understanding - we appreciate it!
We use high quality chains and components that have proven to stand the test of time. All components of your necklace are under warranty for 30 days from the date of purchase. Should anything happen to your jewelry in this time frame, we will replace them for you free of charge. There are many things that can happen to your jewelry that we are unable to control (pulling from pets/children, exposure to harsh chemicals, etc). After the 30 day period, there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be polished and all components will be checked and tightened before being returned to you.
chip&chisel does not create jewelry intended to be worn by infants or young children without supervision. Small items such as jewelry can be a choking hazard and should not be left in a place where your child can reach it as crystals, metals, and charms may contain materials that are harmful if ingested. If you are choosing to purchase a piece of jewelry for a child, please remember that children should never be left unattended while wearing jewelry.
In the unlikely event that your package is lost or marked delivered but you have not received it, please contact your local USPS carrier unit. The carrier unit is the actual facility that your mail goes out for delivery from, not the main USPS call center. You will yield the best results by asking to speak with the manager who can then inquire with the driver of your specific route. You will need to give them your tracking number - this can be found on your emailed shipment confirmation. Please email us at firstname.lastname@example.org to obtain your tracking number if you no longer have your confirmation email.