TERMS + CONDITIONS
RETURNS AND EXCHANGES
Personalized, custom, bridal, and/or special orders are not eligible for a return or exchange. We accept non-personalized, non-custom items for exchange only. Please contact us within 5 business days of the receipt of your order to initiate your exchange. We aim to process all exchanges within 7 business days of receipt of the item you are exchanging. Original shipping costs are non-refundable and there will be a shipping charge to have the new item(s) mailed to you. Unfortunately, we cannot be responsible for packages that fail to reach us, so please make sure your package is mailed via a method that includes tracking. We kindly ask that you return the items in their original condition and box.
Due to the unpredictable nature of our production schedule and the fact that we often begin the personalization portion of your order immediately upon receipt, cancellations are handled on a case-by-case basis. Upon contact regarding cancellation of a personalized design, if we have not yet begun handstamping your piece, we will happily cancel your order; however, if already in production, we will not be able to proceed with a cancellation. If your order does not contain complete information (address, personalization instructions, etc), we will message you via email to obtain the additional information needed to fill your order. If we have not been able to reach you within 7 days after your order was placed, we will process a cancellation of your order in order not to hold on to your funds. Thank you in advance for your patience and understanding - we appreciate it!
We use high quality chains and components that have proven to stand the test of time. All components of your necklace are under warranty for 30 days from the date of purchase. Should anything happen to your jewelry in this time frame, we will replace them for you free of charge. There are many things that can happen to your jewelry that we are unable to control (pulling from pets/children, exposure to harsh chemicals, etc). After the initial warranty period, there will be a chain replacement cost for a new chain if your piece can not be repaired. Pieces sent back for repair will be polished and all components will be checked and tightened before being returned to you.
In the unlikely event that your package is lost or marked delivered but you have not received it, please contact your local mail carrier unit. The carrier unit is the actual facility that your mail goes out for delivery from, not the main postal service call center. You will yield the best results by asking to speak with the manager who can then inquire with the driver of your specific route. You will need to give them your tracking number - this can be found on your emailed shipment confirmation. Please email us at firstname.lastname@example.org to obtain your tracking number if you no longer have your confirmation email.
chip+chisel does not create jewelry intended to be worn by infants or young children without supervision. Small items such as jewelry can be a choking hazard and should not be left in a place where your child can reach it as crystals, metals, and charms may contain materials that are harmful if ingested. If you are choosing to purchase a piece of jewelry for a child, please remember that children should never be left unattended while wearing jewelry.